Where Expertise Meets Intention
A multidisciplinary team with a mission: to do good work, with good people, for the right reasons.
Who we are
Our Team
Mendy Green
Founder
Mendy is a self-professed “fixer” with over 13 years of experience in the MSP industry, including his time as CTO of a 100-person MSP. He’s the go-to expert for complex challenges, and when something seems unfixable, Mendy thrives on being the one who gets it done. His dual passion is clear: solving tough problems and transforming the world of tech into something everyone can actually enjoy and benefit from. A fixture in the MSPGeek community and currently serving as Interim CEO, Mendy is as much a teacher as he is a technician. His leadership extends far beyond just offering quick fixes—he’s committed to mentoring others and helping them elevate their skills, whether they’re troubleshooting day-to-day issues or making strategic business decisions. His practical, no-nonsense approach means he cuts through the clutter and offers solutions that work in the real world, not just in theory. At Rising Tide, Mendy’s focus is on empowering both people and businesses to grow, innovate, and succeed. He’s not one to sugarcoat things, but you’ll leave a conversation with him not just with a solution, but with the knowledge and confidence to make tech work for you long-term.
Elizabeth Copeland
Partner
El is a leader with deep multidisciplinary experience in creating branding strategies and building strong operational frameworks for diverse teams, ranging from SaaS startups and MSPs to education, non-profits, and public service. Her approach combines strategic thinking with hands-on execution, ensuring that both branding and operations align with the core values of each organization she works with. Passionate about fostering community, El excels at blending innovation with human connection, helping to build environments where collaboration thrives. Whether it’s guiding a startup to clarify its brand identity or optimizing processes for an established MSP, El’s ability to balance creativity with practicality ensures that teams not only grow but excel. Her holistic approach ensures that operational efficiency and team culture are always in sync, creating results that are both meaningful and sustainable.
When they’re not behind a computer, El enjoys geeking out about Doctor Who, weight training, and gardening.
Jen Butler
Consultant
With over 12 years of hands-on IT experience, Jen specializes in helping MSPs streamline workflows and enhance efficiency through automation. Jen's extensive background in IT systems and automation equips her to optimize processes, ensure compliance, and drive innovation for her clients with tailored solutions that meet complex business needs. Her practical approach and deep understanding of the MSP ecosystem make her a trusted partner in achieving operational excellence.
Outside of work, Jen enjoys epic tales like A Song of Ice and Fire and Lord of the Rings. At home, there are fewer dragons, orcs, and hobbits, but her epic tales include six cats, two dogs, and one human child, which, perhaps, is close enough.
Jason Parsons
Consultant
With nearly 20 years of IT experience, Jason has built a reputation as a transformative leader, problem-solver, and innovator. His deep technical expertise, combined with a people-first approach, has consistently driven growth and long-term success for the organizations he has served.
Jason excels at guiding businesses through pivotal transitions—whether it’s implementing new systems, optimizing operations, or aligning technical solutions with strategic goals. His ability to deliver impactful results while empowering teams ensures that his contributions extend far beyond the immediate project at hand.
A dedicated mentor, Jason takes pride in helping others develop their skills and navigate challenges with confidence. His collaborative style and focus on growth have left a lasting impression on the teams he’s led, fostering both individual and organizational excellence. At Rising Tide, you’ll find him helping with ConnectWise consulting, HaloPSA Implementations, and other strategic consulting for our partners!
Based in Nottingham, UK, Jason is an active husband and father of three. In his rare downtime, he enjoys hitting the gym and expanding his ever-growing libraries of both Steam games and books, forever optimistic that he’ll find the time to enjoy them all.
Omari Norris
Ambassador
With a background in IT and Helpdesk for a large MSP, Omari supports Rising Tide customers by bridging technical expertise with real-world client needs. Omari excels in helping clients understand their tools, solve problems, and feel confident in their systems. He also contributes to internal development efforts, using his practical skills to keep projects moving forward.
Outside of work, Omari enjoys anime, video games, and time with his wife and kids. He’s also known for hyping up his wife’s holiday cheesecake. Apparently it is as legendary as A Song of Ice and Fire, but so far unconfirmed by the rest of the team.
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