Get The Support You Need
Get faster fixes and more up time.
You Take Great Care of your Customers.
But Who Takes Care of You?
Support for MSPs
Coming from a background of MSPs we understand the “Emergency Room” atmosphere that constantly keeps your projects and help desk busy. This leaves little time for fixing your own internal problems.
Tech Support
Experience seamless operations with our MSP tech support.
Our team of skilled professionals ensures your systems perform optimally, allowing you to focus on what truly matters - achieving your goals. Don't let inefficiencies hinder your progress. Let us help you keep your tech running smoothly.
Pricing
MSP Support
Stay ahead with Rising Tide's Monthly Unlimited Support. Our service is designed to ensure your platforms run smoothly and efficiently, separate from our consulting and development offerings.
With Rising Tide's Support service, you'll receive:
- Feature Release Updates: Stay informed with regular reports on upcoming features to maximize your implementations.
- Vendor Liaison Support: We'll represent your interests, communicating with vendors about bug fixes and feature requests to ensure your needs are met.
- Immediate Error Assistance: Get help whenever system errors or bugs disrupt your operations.
Please note: This support package is designed for systems implemented and/or evaluated by Rising Tide and are fully operational at the beginning of our support engagement. It does not include consulting for new implementations or substantial changes to existing setups.
Support Package
Up to 5 hours per month
$900/month
For IT teams that want to spend more time focusing on their clients.
Commit to a year of Tech Support and drop a tier on our Team Training and Tech Optimization pricing plans!