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Support for MSP Tools
There’s a weird gap in most technical support: either you’re left to chase bugs and wonder what’s changed, or you’re sold a big strategy engagement you didn’t ask for. At Rising Tide, we heard something different from our partners: “We don’t need more plans. We need a way to make sure the tools we already have are actually doing what they’re supposed to.”
That’s why we created our Proactive Support Package: a monthly touchpoint to help you stay steady, spot what’s off, and know what to focus on next.
Coming from a background of MSPs we understand the “Emergency Room” atmosphere that constantly keeps your projects and help desk busy. This leaves little time for fixing your own internal problems.
Tech Support
Experience seamless operations with our Proactive Support Package.
Details + Investment
MSP Support
Stay ahead with Rising Tide's Proactive Support Package. Our service is designed to ensure your platforms run smoothly and efficiently, separate from our consulting and development offerings.
With Rising Tide's Proactive Support package, you'll receive:
- Health Review: A light, guided check-in to see what’s working and what’s not in the systems you already trust us with: Hudu, HaloPSA, Rewst. On a call or asynchronously, what ever fits your needs, we’ll scan for misfires, underused features, or places where things have quietly broken. You’ll leave with a short list of tasks that you can complete or use consulting hours with Rising Tide to finish!
- Vendor Liaison Support: We'll represent your interests, communicating with vendors about bug fixes and feature requests to ensure your needs are met.
- Immediate Error Assistance: Get help whenever system errors or bugs disrupt your operations.
- Feature Release Updates: Stay informed with regular reports on upcoming features to maximize your implementations.
Please note: This support package is designed for systems implemented and/or evaluated by Rising Tide and are fully operational at the beginning of our support engagement. It does not include consulting for new implementations or substantial changes to existing setups.
This offering is specifically for supporting your systems, not overhauling them. Proactive Support is not:
- Setting up new tools
- Redesigning processes
- Running workshops or trainings
- Making major changes or new implementations
Those are consulting projects, and we’ll flag them when it’s time. No bait-and-switch, you choose what projects we work on together!