Hudu Documentation

When it comes to documenting for MSPs, there are only a few choices in terms of platforms that were designed specifically to fit this task. Rising Tide is an authorized reseller and hosting provider of Hudu!

Hudu--through active participation in the MSP Community and consistent delivery new features and improvements--has proven themselves as a Vendor who listens and responds to feedback. The modern platform is built on Docker and comes with self-hosting options as well as Magic Hudu offering (hosting offered by Hudu) or as mentioned hosting from Rising Tide if you prefer.

• Hudu Licensing
• Hosting Options
• Migration Services

Hudu Licensing

As Hudu Resellers, we offer per-user licensing following the direct Hudu pricing available here: https://hudu.com/pricing. You can license Hudu through us even if you plan to self-host and we’ll walk you through setup if you need support.

• 1-10 Users: $33/user/month ($30/user/month billed annually)
• 11-30 Users: $30/user/month ($27/user/month billed annually)
• 31-100 Users: $27/user/month ($24/user/month billed annually)
• 100-200 Users: $24/user/month ($21/user/month billed annually)
• 200+ Users: $21/user/month ($18/user/month billed annually)

Hosting Options

If you don't want to rely on Hudu's hosting, you can host Hudu yourself, or let us handle it for you! We offer flexible, secure hosting built for MSPs, with optional upgrades to match your needs. This matters for you if the following is important: 

• Data sovereignty. You need to know exactly where your data lives and who has access to it.
• Your brand, your URL. Hudu Cloud forces a huducloud.com domain. We host on yours.
• Uncompromised Uptime. DigitalOcean's HA infrastructure boasts a 99.95% uptime SLA and not shared-tier hosting.
• A partner, not a just a queue. In many cases, Rising Tide will already know your tools and processes. Hosting through us means that infrastructure and consulting aren't siloed.

Base Packaging - $175+/mo

• High availability Kubernetes cluster
  Multiple app replicas with automatic failover. 99.95% uptime guaranteed by DigitalOcean.
• Managed database with full recovery
  Daily backups retained for 7 days. Point-in-time recovery — restore to any moment, not just snapshots.
• Bring your own domain
  Host on your branded URL via Cloudflare Tunnel. Or use a subdomain on hosteddocs.io if preferred.
• Self-managed upgrades
  You decide when to upgrade through the portal. Get managed infrastructure without having to manage it yourself.
• Cross-regional backups every 6 hours
  Stored in a separate DigitalOcean datacenter. Bring your own S3 bucket if preferred.
• Direct database and log access
  Troubleshoot and retrieve data without going through Hudu support.
• Installation and setup included
  No onboarding fee. Migration from an existing environment is a separate engagement.

Add-ons available

• Cloudflare Zero Trust lockdown with Access Policy setup (addl $4/month/user, not available if you BYOD)
• Backup services of files/attachments/images from S3/Local Storage (addl $50/month)
• Migration services of existing on-prem or hosted Hudu to RT Hosted Hudu or vice versa ($1400 flat project fee)

Migration Services

Moving your documentation doesn’t have to be painful. Whether you’re switching from another documentation platform to Hudu, cloud to on-prem (or vice versa), or consolidating environments—Rising Tide will take care of it.

• On-Prem Hudu to Rising Tide Hosting
• From Hudu’s Magic Cloud to Self-Hosted
• Between any two Hudu environments

Our migration service includes:

• Full project scoping and timeline planning
• Clean data export/import
• Validation of content, users, and permissions
• Post-migration testing and review
• Support before, during, and after cutover

Flat-Rate Project Fee: $1400

This includes everything listed above for a direct one-to-one migration. Advanced project work may be requested at an hourly block rate.

Get Started with Rising Tide and Hudu Documentation

Reach out today to discuss your situation and find the solution that's right for you! Or, if you're looking for the Self-Host form, click the second button below.

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