Privacy Policy

Rising Tide Consulting Group ("Rising Tide," "we," "us," or "our") provides consulting, automation, and advisory services to managed service providers and related technology businesses. This Privacy Policy explains what information we collect through our website at https://www.risingtidegroup.net (the "Site") and in the course of providing our services, how we use it, and the choices you have. We respect your privacy and collect only the information we need to work with you.

Information We Collect

We collect only the limited personal information necessary to communicate with you and deliver our services. This is generally limited to:

  • Your name
  • Your business email address
  • Your phone number
  • Your business mailing address

We do not collect or store sensitive personal information such as Social Security numbers, financial account numbers, credit card numbers, or government identification numbers. We may automatically collect basic technical information when you visit the Site (such as IP address, browser type, and pages visited) for security and analytics purposes, as described in the Cookies section below.

How We Use Your Information

We use the information we collect to:

  • Communicate with you about our services, your projects, and your inquiries
  • Provide, support, and improve the consulting and technical services you engage us for
  • Send account, service, and status notifications, including by text message where you have provided your mobile number (see SMS/Text Messaging below)
  • Operate, secure, and maintain the Site
  • Comply with our legal and contractual obligations

We do not sell, rent, or trade your personal information.

How We Share Information

We do not share your personal information with third parties for their own marketing purposes. We will only share your information with a third party where that third party already has an existing relationship with you and is authorized by you to receive that information — for example, a vendor, platform, or service provider you have engaged us to work with on your behalf. In those cases, we share only the information reasonably necessary to carry out the work you have asked us to do.

We may also disclose information where required to comply with applicable law, a valid legal request, or to protect the rights, safety, and security of our clients, our company, or others.

SMS/Text Messaging Communications

By providing your mobile phone number to Rising Tide Consulting Group, you consent to receive text messages related to your account, service and ticket status updates, two-factor authentication and security codes, and customer support. Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance, or contact us at help@risingtidegroup.net.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with the messaging providers and aggregators strictly necessary to deliver the messaging service itself. This data is not sold, rented, or shared for any other purpose.

How We Store and Protect Information

The personal information we hold is stored securely and is accessible only to authorized personnel who need it to perform their work. We use commercially reasonable administrative, technical, and physical safeguards to protect your information. While we take these measures seriously, no method of transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security.

Cookies

A cookie is a small file that a website stores on your device. We use cookies to operate the Site, remember preferences, support security (such as automatically logging out inactive sessions), and understand how the Site is used. You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the Site may not function properly.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of marketing or SMS communications at any time

To exercise any of these rights, contact us at help@risingtidegroup.net. Because of backups and recordkeeping, some residual information may remain after a deletion request, but we will not use that information for any ongoing purpose.

Children's Privacy

Our services and Site are not directed to anyone under the age of 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us at help@risingtidegroup.net and we will delete it.

Governing Law

This Privacy Policy is governed by the laws of the State of South Carolina, without regard to its conflict of laws principles.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date below. If we make a material change affecting how your information is handled, we will take reasonable steps to notify you.

Contact Us

If you have any questions about this Privacy Policy, please contact us at help@risingtidegroup.net.

Last Updated: June 2, 2026