HaloPSA

HaloPSA is one of the only fully-featured modern Professional Service Automation systems available now for use by MSPs. Complete with all the necessities such as reporting, billing, agreements, and asset tracking, HaloPSA also adds on additional integrations to almost every software that would be within an MSP Stack including Pax8, Microsoft CSP, Azure, and more. With tools like HaloIntegrator, built-in webhooks, action-based workflows, and real-time updates via Web Sockets, HaloPSA combines ITSM, CRM, and a customer portal into one powerful system—all at a flat per-user price.

The team behind HaloPSA is highly active in the MSP community, regularly engaging on /r/msp and MSPGeek. They listen to feedback, ship new code to beta every 2–3 weeks, and continue to adapt as the industry shifts away from legacy PSA tools.

If you're looking to make a move, or get more out of HaloPSA, we can help.

HaloPSA Licensing

Rising Tide is an authorized HaloPSA reseller. We sell licenses at the same price listed on Halo’s website with no minimum seat count. Whether you’re just getting started or expanding your team, we’ll handle the licensing and setup so you can focus on delivery.

HaloPSA Onboardings

We don’t do one-size-fits-all checklists. Every onboarding is intentionally built around how your team works: your roles, workflows, service desk maturity, and existing tools. We guide you through configuration, integrations, SLAs, and automation with a focus on long-term usability and internal alignment.

HaloPSA Optimization Consulting

Already running Halo but something’s not clicking? We’ll audit your current configuration and recommend practical, sustainable improvements. From cleaning up ticket types and SLAs to building better reports or automation, we help you turn a powerful tool into a well-fitting one.

HaloPSA Group Consulting

Designed specifically for MSPs, these sessions offer a unique opportunity to gain the expert insights and advice from Rising Tide, as well as valuable feedback from your peers.  Whether you're just going live or looking to enhance ongoing operations, our sessions provide a supportive environment to ask questions, explore features, and fine-tune your HaloPSA setups at an affordable rate.

HaloPSA Monthly Support Plans

Need an extra set of hands every month? Our support plans give you direct access to a dedicated HaloPSA consultant for updates, maintenance, automation, and admin support.

Plans start at $900/month for up to 5 hours of support, with options for more as your needs grow.

• Halo Integrator sync errors (with PSA or external tools)
• Workflow automation reviews + refinement
• SLA/ticket flow improvements
• Tech efficiency + process optimization
• Client profitability mapping (using Halo data)
• Release note reviews:
  • We skim the latest Halo release notes monthly
  • Flag features you should consider using, with quick advisory on implementation if relevant
• Escalation assistance to HaloPSA (skip Tier 1)

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