By
El Copeland
October 28, 2024
•
20 min read
Fundamental Skills
The Care and Feeding of Meat Computers: Episode 1 – A Companion Guide
Welcome to The Care and Feeding of Meat Computers
The article you've stumbled across is the first in a collection of five blog posts meant to be an extension of The Care and Feeding of Meat Computers series which I’m releasing on the Rising Tide YouTube channel, born from a talk I shared at MSPGeekCon 2023. These companion guides are intended to help provide links to resources, research, and books that informed parts of this collection. The goal is to give you enough information and connections so you can dig into these concepts, including things that I cut from the talks for time or other organizational, boring reasons. I am also going to include some questions at the end of each guide to help you facilitate conversation with your team or to further deepen it!
Before we go much further, it's important to me to also extend my gratitude to the people who helped me make sure this talk happened in the first place. Heather and Brian at Gozynta encouraged me as I wrote and honed this concept the first time and generously sponsored me to attend MSPGeekCon and give this talk. Matt Fox, for the reliable perspective, fresh jokes, and tots. Alicia Gregory for academic and psychological insight, a cache of useful journal articles, and listening to me cry basically bi-weekly for nearly a decade.
Of course, last but not least, my business partner, Mendy Green, for believing in me and that this concept needed to see the light of day at all instead of just our five-minute-long WhatsApp voice notes.
Who this talk is for? You.
If you’re here, there’s a good chance you’re involved in technology, whether you follow Rising Tide, are a part of the MSPGeek community, or otherwise found this series while searching the depths of the internet. Regardless of who you are or where you’re from, come on in, make a cup of something warm, and have a seat. I hope that you will find each word expressing my sincere love to the tech community, specifically to those often-unsung heroes, the nerds whose daily, Sisyphean job is to balance the science behind tech with the increasingly important art of human understanding.
This series is for those of you who may feel (or those of you who manage and collaborate with those who feel) more at home with your hard skills compared to soft skills. It’s completely understandable: in our society, and especially in tech, we tend to believe hard skills are the “real” skills, while soft skills are secondary or nice-to-have. But don’t let your imposter syndrome about the places you feel weak dictate what is real or true! Just because something can easily be expressed through certifications doesn’t mean they are more valuable or will help you live a more fulfilling life. In fact, you may have even been called “gifted” when it comes to technology, and as such, choose to feed that part of you, first. If we consider some of the theories about giftedness, specifically Renzulli’s three-ring conception of it, giftedness for any skill comes from ability, creativity, and commitment.
My goal with this series is to challenge the view that hard skills are respected and most prized; and to encourage us to reframe “soft skills” not as something separate or less-than, but as essential, accessible, and attainable, intertwined with our technical expertise. We may not come by it naturally, as in an above-average-ability, but with creativity and commitment, we can develop these skills as well!
I specifically want us to look at soft skills in a way that outright refuses the notion that as you are, you are bad, undesirable, or unacceptable. While there are certain social standards that you may have been trained to adhere to, I want you to put those rules aside for these conversations. If you’ve ever felt like you’re expected to fit a mold to be successful—whether to be more charismatic, more structured, or even more proper—this series is for you.
Being you is a good thing to be.
I’ve held a ton of jobs in a wide variety of industries and tiers of responsibilities. Despite my breadth and depth of experience and knowledge, I’m not interested in being revered as an expert. Experts tell you what you’re supposed to do and exactly how you’re supposed to do it to guarantee success. I’m sure my disdain for this snake-oily social power dynamic shows consistently in things I say and my approach in this series. Why the sass regarding experts? I want you to know and truly embrace the fact that your value as a tech professional goes beyond fitting into the boxes people want to put you in. Your value as a tech professional goes beyond fitting into the boxes you want to put yourself in! I’m not an expert, experts want you to be like them. I want you to be like you.
You have these skills: you have social skills, you have people skills, you have soft skills. Regardless of if they fit into what some expert tells you is “correct,” if you’re a little bit weird, I want you to embrace it.
You’re here because you’re passionate about technical solutions, and you’re here because you’re looking for ways to develop further yourself and your community. I propose to you that your passion for technology is actually a powerful tool, if not the most powerful tool, in developing your soft skills. You can use your technical intelligence to boost your Emotional Intelligence.
It’s time to stop kidding ourselves that hard skills are technical and measurable while that soft skills are just a “personality trait” exemplified by gentle people like women and mothers. This belief implies two terrible, not-true things:
- some people just “have it” and are naturally good team players while there are others who are destined to never expand beyond their personal hangups.
- people with only hard skills and no soft skills are the only ones who make good business people and leaders.
This is a disservice to you and those who you work with. You have soft skills, and developing and enhancing them is vital to your personal and professional growth. Here’s the thing: soft skills are hard. But that doesn’t mean they aren’t worth shaping or that they’re out of your reach as a technical, linear-minded person. Soft skills are hard-won through life experiences, loss, pain, and PRACTICE.
These concepts fold neatly into coding ideologies like Human-Centered Design and Human-Computer Interaction. You are technical, you are practical. Humans are hard. Let’s reframe this to help ourselves be more successful. I propose that soft skills aren’t the opposite of hard skills, but an evolution of them, and if you find them hard, perhaps you just need to look at humans as what they are: complex meat computers that really just want to do what they can to survive and thrive in the world they’ve inherited, just like you.
So together, let’s flip the script and let’s start with reframing a questions we often ask, to see how we can better harness our natural penchant for hard skills and alchemize them into above average soft skills.
Join me as we elevate the question, “Why aren’t people more like computers?” to “Why might people be too much like computers?” Instead of following a set of rules, I want you to ask yourself, “what if I treat people with just as much care and curiosity as I treat computers? What would my life, my job, and my relationships look like, instead?”
Video Chapters
- Soft Skills are Hard It’s ok to admit that soft skills are harder to you than hard skills. It’s not ok to never develop them further. Know your limits. And then dare to go further.
- Nuance rules over Rules Life is complicated. You don’t need a list of rules to know what right looks like. What is the heart of the laws you’ve been given? Mindlessly following rules will rarely get you the results you dream of.
- People over Tech Services work is rarely about the technical part and more about being curious and care-full about the people in our care!
- People over Stack Success comes from bringing your entire self to the table. No two people, no two MSPs are alike.
- People are Puzzles worth solving How do we, as technical people who love to solve puzzles, look as humans as solvable puzzles instead of pain points?
- People are Tech It’s not that humans are not like computers, it’s perhaps that they are too much like them.
Additional Resources and Recommended Reading
To deepen the concepts discussed in this series, here are several resources for further exploration:
Terms and Concepts
- MSP (Managed Service Provider) - Companies that remotely manage a customer’s IT infrastructure and systems
- Sisyphean - A task that feels endless and difficult, based on the Greek myth of Sisyphus, who had to roll a boulder up a hill forever
- Hard skills - Skills that involve specific knowledge or abilities, often technical, that can be measured or certified
- Soft skills - Personal skills like communication, empathy, and teamwork that help you work well with others
- Imposter syndrome - A feeling that you’re not as capable or skilled as others believe, even if you are
- Snake-oil - Something that is falsely advertised or exaggerated, originally referring to fake medicine
- Social power dynamic - How power and influence are distributed in social interactions or society
- Human-Centered Design - An approach to creating products that considers people’s needs, wants, and limitations.
- Human-Computer Interaction - The study of how people interact with computers and design technology that is easy and enjoyable to use.
- Emotional Intelligence (EQ) - The ability to recognize, understand, and manage emotions in yourself and others.
Books and Research
- Emotional Intelligence
- Human Centered Design
- Giftedness
- The Renzulli Model: Three-Ring Conception of Giftedness | Renzulli Center for Creativity, Gifted Education, and Talent Development
- Giftedness + ADHD + Autism - Tending Paths
Questions for Team Reflection
If you’re watching this series with a team, here are some questions to guide your discussion and help you make the most of these ideas:
- Favorite Tech: What is your favorite piece of tech? What is the best device or tool you’ve used or owned? Why is it your favorite? How much time did you spend configuring its settings and developing your own abilities to use it?
- Self-Assessment: Which soft skills come naturally to you, and which feel more challenging to develop? How do these impact your day-to-day work with clients or teammates?
- Curiosity as a Tool: Have there been times when a “difficult” user or teammate surprised you with their insights or perspective? How might approaching people with curiosity change your interactions?
- Rule Reflection: Are there any industry “rules” you follow that don’t serve you or your team well? Where did they come from? How can you find the “why” behind those rules and adapt them to fit your context? If there isn’t a good “why”...why are you still doing it?
- Growth Areas: What soft skill do you most want to develop? Consider using the resources linked above as a starting point to dive deeper into that area.
That’s it for Episode 1! Tune in for our next Episode: The most expensive piece of technology you’ll ever see.
As Partner and Business Consultant at Rising Tide, I help organizations align culture with efficiency, bridging the gap between strategy and the everyday systems that make it work. I’ve spent my career leading diverse, cross-functional teams and building communities where people actually want to learn and collaborate. With roots in technology, education, user experience & design, and project management, I specialize in turning complex ideas into clear, actionable plans that keep both people and projects thriving.
Outside of work, you’ll usually find me weight-training, gardening, or rewatching Doctor Who with a cat in my lap.
See some more of our most recent posts...
By the [run]Book: Episode 9
In Episode 9 of By the [run]Book Connor and Robbie finish out v2.2 reflecting on small-but-impactful improvements that simplify daily MSP workflows
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In By the [run]Book Episode 9, Connor and Robbie power through the rest of HaloPSA v2.2 — unpacking dozens of quality-of-life updates, automation improvements, and admin refinements that make daily operations smoother. From new calendar defaults and contract history tabs to long-requested rule enhancements and KB management upgrades, the pair keeps the banter light and the insights practical.
Perfect for MSPs, admins, and implementation teams who want to understand not just what’s new, but why it matters in real-world use.
Watch Now: By the [run]Book: Episode 9
For easier tracking, check out haloreleases.remmy.dev to filter and search HaloPSA updates by ID, version, and keyword.
Added the “Other Uses” tab to email templates | v2.2 #909265 | 2:53
This new Other Uses tab shows every place an email template is used — from rules to mailboxes to notifications.
- Easier to audit dependencies and clean up old templates
- Improves visibility when editing or deleting templates
Added a new Ticket General Setting that adds a system Action to log when qualification matching occurs on a ticket | v2.2 #898706 | 3:42
A new system action logs each time qualification matching runs on a ticket.
- Tracks when and how qualification criteria matched
- Useful for auditing automation behavior
Added approval option to choose CAB based on custom field | v2.2 #896229 | 4:22
CAB selection in approval processes can now reference a custom field.
- Supports text or single-select fields matching the CAB ID or name
- Enables dynamic approver routing based on ticket data
Logged in Users can now save a draft of a Ticket they are logging on the Self Service Portal | v2.2 #884056 | 5:50
Portal users can start a ticket and save progress as a draft.
- Ideal for long or multi-step ticket forms
- Prevents data loss if users need to pause
Quote Revised workflow trigger has been added | v2.2 #883519 | 6:51
A new trigger fires whenever a quote is revised.
- Enables automated notifications or state changes on revision
- Complements existing quote sent and approved triggers
Runbook start authorization type of “Halo API Bearer Token” added | v2.2 #881366 | 8:04
Runbooks can authenticate via Halo API Bearer Token.
- Executes the runbook as the agent calling it instead of a system account
- Adds flexibility for API-driven integrations
Added a new setting to always default the calendar selection to the currently logged in agent | v2.2 #859262 | 9:29
Simplifies calendar management for agents.
- Automatically opens their own calendar first
- Reduces manual selection errors
Added the ability to bulk update the Next Review Date field on Knowledge Base Articles | v2.2 #858884 | 11:12
Administrators can update review dates for multiple KBs at once.
- Great for annual content reviews
- Keeps knowledge bases fresh and compliant
Knowledge Base Article fields are now available as fields to be shown when Approving/Rejecting on an Approval Process | v2.2 #857514 | 11:12
Add KB fields to approval forms for better context when reviewing changes.
- Reviewers see article metadata before sign-off
Added a new column to the MessageContent table to identify Subject, Body, and Footer components of email templates | v2.2 #855304 | 11:58
Improves data visibility for developers working with email template records.
- Makes debugging and reporting easier
You can now add Sales Mailbox emails to CRM notes of Clients, Sites or Users | v2.2 #844239 | 13:45
Sales emails can be attached as CRM notes to keep records complete.
- Centralizes client communications
- Improves visibility for sales and account teams
Added a new method for receiving stock on purchase orders | v2.2 #843072 | 15:10
Introduces SKU validation during stock receipt.
- Reduces manual entry errors
- Found under Items & Stock Control → General Settings
Change History tabs have been added to Contracts and Supplier Contracts | v2.2 #836482 | 17:27
New tabs track every edit made to contracts.
- Adds an audit trail for agreements
- Increases accountability in contract management
Added a call management setting “Continue calls after logging or linking a call to a ticket” | v2.2 #833694 | 19:19
Calls no longer end automatically when linked or logged to a ticket.
- Lets agents keep the call open for follow-up
- Avoids losing context mid-conversation
Charge rate restrictions now apply, based off of the ticket type, when logging quick time | v2.2 #823209 | 22:44
Quick Time entries now respect ticket-type charge rate rules.
- Enforces billing consistency across types
- Useful for projects and service billing
You can now add Attachments to Canned Text | v2.2 #822463 | 24:14
Canned Text can include file attachments.
- Great for sending standard documents or forms
- Reduces manual uploads
Introduced a ticket type level override for the “Show the Quick close option on the new Ticket screen” global setting | v2.2 #816120 | 25:09
Control Quick Close visibility per ticket type.
- Enforce processes where closure must follow workflow
- Keep it available for simple incident types
Added access control to PDF Templates | v2.2 #814057 | 27:08
PDF Templates now respect access controls.
- Limit who can configure or edit templates
- Non-admins can be granted permissions as needed
💬 Off-topic: LOG SITE VISIT THE RENADA WAY | 28:35
The team demonstrates Renada’s custom “Log Site Visit” action as a cleaner alternative to Halo’s arrive/leave process.
- Uses custom fields for distance and travel hours
- Simplifies reporting and expense tracking
Main Contact has been added as an option for Site Column Profiles | v2.2 #812754 | 31:03
Show the Main Contact directly in Site views.
- Helps identify key contacts at a glance
The “Team” field under Ticket information is now a hyperlink | v2.2 #807462 | 32:01
The Team label is clickable and opens the team configuration.
- Quick navigation for admins and team leads
You can now receive stock on all purchase orders linked to a ticket at once | v2.2 #801168 | 32:30
A new system use allows receiving all POs from a ticket in one action.
- Saves time in procurement workflows
Added option to map to the source field when using event management | v2.2 #799024 | 34:28
Event management can map incoming data to the ticket Source field.
- Makes integration data more traceable
“Add Note to Parent” is now available as a separate checkbox option in action configuration | v2.2 #798972 | 36:43
The Add Note to Parent option can now be combined with other system uses.
- Allows dual behavior without duplicate actions
- Fixes previous limitations for linked tickets
Added the option to default custom SQL single selects to the first value | v2.2 #795490 | 37:44
Custom SQL single select fields can now auto-populate with their first value.
- Simplifies form design
- Reduces empty field errors
Added the “User” field to Actions Field List | v2.2 #795488 | 40:41
A new User field is available for actions.
- Lets agents reassign tickets without custom runbooks
- Fills a long-requested gap in action configuration
The total time logged against a Ticket can now be used on the Rules and Approval Rules | v2.2 #789731 | 41:59
Rules can evaluate total time logged to trigger pop-ups or actions.
- Example: warn technicians after X hours worked
- Adds granular control to service processes
Various improvements to the ServiceNow integration | v2.2 #788388 | 45:58
Backend optimizations enhance ServiceNow sync reliability and speed.
You can now use Dynamic Distribution Lists for Nurture Mail Campaigns | v2.2 #776030 | 46:17
Mail campaigns can leverage dynamic distribution lists.
- Automatically add new contacts to email sequences
- Great for onboarding and training emails
Client-side pagination added to large reports to improve rendering performance | v2.2 #772884 | 48:38
Large reports now load page-by-page to avoid browser timeouts.
- Default limit of 1,000 rows per page (can be adjusted)
- Keeps reports responsive and stable
Option to index tickets based on ticket rules and ticket filtering options when indexing existing records | v2.2 #771405 | 51:05
Adds criteria-based indexing controls for AI and search.
- Re-score tickets to match updated filters
Improved holiday allowance tracking | v2.2 #770136 | 51:42
Different holiday types can have their own allowances and carry-over rules.
- Better alignment with HR policies
- Overrides available per agent
The criteria option “Not equal to” has been added for Checkboxes used in Ticket Rules | v2.2 #674405 | 52:46
Rules can now check if a checkbox is not selected.
- Adds negation logic for workflow criteria
Dollar variables ($) can now be used on Recurring Invoices when generating Invoices for the Notes and Reference fields | v2.2 #578765 | 52:57
You can insert dynamic values into recurring invoice notes and references.
- Automates naming with customer or agreement details
- Speeds up recurring billing setup
Added the ability to add Charge Rate restrictions and overrides to Top Level | v2.2 #557573 | 55:08
Charge rate controls can now be applied at the top-level entity.
- Enforces billing consistency for suppliers or clients
Checkbox custom fields can now be used as triggers in lookup profiles | v2.2 #483346 | 55:48
Lookup profiles can now trigger based on checkbox fields.
- Expands conditional form logic capabilities
A setting has been added to Report configuration so that a Mailbox can be specified to be used for sending Scheduled Reports | v2.2 #459155 | 56:15
Choose which mailbox sends automated reports.
- Improves deliverability and branding control
- Configurable under Reporting → General Settings
Filters on dashboards are now multi-selects | v2.2 #432838 | 57:25
Dashboard filters support multiple selections at once.
- Compare multiple teams, agents, or customers
- Huge usability improvement for managers
Book Clubs, Conversations, and Curiosity
Curiosity isn’t taught; it’s practiced. At Rising Tide, we build a culture where curiosity fuels both technical and personal growth. Through team discussions, shared learning, and a book club centered on The Go-Giver by Bob Burg and John David Mann, we explore how better questions lead to better people, better work, and better service.
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Like many MSPs, Rising Tide invests in our people through access to books, trainings, conferences, and certifications. At its core, this is not education for education’s sake: rather, we believe the best technical work starts with curiosity, and we consistently seek ways to foster curiosity as a skill. You see, we think the best solutions come not just from curiosity about technology, but curiosity about each other, about our clients, and about our community. We want to be known as people who ask better questions, understand others' perspectives with clarity, and are always hungry for more. We believe that personal growth will always drive technical and professional success for our team, and as a result, our clients.
Curiosity is not something you learn from an SOP, a certification, or a conference.
So how does a business foster curiosity? Curiosity is not something you learn from an SOP, a certification, or a conference. It’s something you develop by creating the time and space for yourself and your people to feel safe to speak up, to ideate, to build, and to iterate.
We are doing our best to build a culture of curiosity and progress in as many ways as possible, not just through structured education, but in choosing tools, conversations, and activities where we can intentionally seek to learn from and about each other and the world around us. The last part is very important at a core level: we believe every person brings a different background, toolkit, and perspective that strengthens and deepens our own, even — or especially! — when we disagree.
every person brings a different background, toolkit, and perspective that strengthens and deepens our own, even — or especially! — when we disagree.
As a fully remote team of 6, this can be pretty difficult to do since we can’t go out for lunch or have regular physical touchpoints other brick-and-mortar businesses may enjoy. So, one of the standard ways we cultivate this is through scheduled daily and weekly team conversations where we review customer issues, books or videos, conferences attended, or other interesting things we’ve seen that we want to share.
Most recently, we chose to essentially start a book club where we would read The Go-Giver by Bob Burg, together, and to invite clients and friends to review it with us on a weekly call. It was important to us that as a team expectation, we should make sure no one felt the demand too great on top of weekly work expectations. Thus, we decided on reading one chapter (7-10 pages) a week, to make sure that it felt accessible to everyone. (Reading ahead is absolutely allowed and encouraged, but we will only discuss one chapter a week!)
how do you allow for people to join in the conversation even if they didn’t get a chance to read?
The next question for a book club is: how do you facilitate conversation in a way that allows for people to share what was meaningful to them, or to join in the conversation even if they didn’t get a chance to read? In preparing for our book meetings, I sought out online resources with simple chapter-by-chapter discussion questions. However, as a very easy read, it seemed that most questions online covered concepts that spanned multiple chapters, which encouraged reading ahead and missing perhaps some smaller ideas worth savoring in each chapter.
Honestly, we figure we’re not alone in this desire to have simple questions and to walk carefully through conversations, so we've decided to share our own discussion questions, chapter-by-chapter! These questions are written without consideration for future chapters of the book and are meant to help bring in conversation about the topics and themes specifically covered in the given chapter. These questions are open-ended and if you’re facilitating, we encourage you to take the stance of no-wrong-answers, just as an impartial listener. You never know what perspectives or fresh ideas may come out of conversation.
Check out The Go-Getter Chapter One Discussion Questions here.
We’ll continue to add discussion questions and commentary on the book club as we move forward. Next things I’d like to try is to offer facilitation to a team member who has read ahead, to help them stretch their muscles of asking questions and building conversations. What other ideas should we tie in?
Join the Conversation
Want to hang out in these conversations with the Rising Tide team? We meet Fridays at 9:30 AM ET to talk through important business, technological, and communal developments, and for the next 14ish weeks, The Go-Giver! If you’re an MSP owner, consultant, or service professional who wants to grow your team’s emotional intelligence alongside your technical skill, you’re welcome here.
Reach out to partners@risingtidegroup.net for the Rising Tide Fridays Teams link. Bring your coffee and curiosity: no prep required.
Chapter-by-Chapter Discussion Questions for The Go-Giver by Bob Burg: Chapter One - The Go-Getter
At Rising Tide, we use book clubs not to read—but to listen, question, and practice curiosity. Join us as we unpack Chapter One of The Go-Giver by Bob Burg and John David Mann, using open-ended prompts to reflect on ambition, connection, and growth. Perfect for service-minded teams who want to slow down and think differently.
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About this Series
If you’ve already read Book Clubs, Conversations, and Curiosity, you know that at Rising Tide, we don’t host book clubs for the sake of reading. We use them as an excuse to talk, to listen, and to practice curiosity together.
The Go-Giver by Bob Burg and John David Mann is the first book that we've chosen to explore together in this way. Each week, we’re reading one short chapter together and using a few open-ended questions to spark real conversation: no lectures, no wrong answers, just reflection.
Below are our discussion prompts for Chapter One: “The Go-Getter.”
They’re written for teams like ours: busy, service-minded, sometimes too practical for their own good...who want to slow down long enough to notice what these stories have to teach.
How this guide is different from others you'll find online: We keep it chapter-focused. Every set of questions focuses only on the current chapter so there is no foreshadowing, no jumping ahead, no “we’ll get to that in Chapter 7.” The goal is to slow down and savor the smaller ideas that get lost when you rush to the big themes, and we're going to make sure that team members that are "behind" have enough data points to connect the dots and contribute even if they're not caught up to the current reading.
Use them however you like. Whether you’re reading along with us or just looking for a fresh team conversation starter, we hope these questions help you stretch a little, think differently, and see something new in yourself or your work.
Some Tips on how to use this Guide
- Keep it simple. No slides. No structured lessons. Read a question aloud, give a solid 10-second pause, sometimes you have to let the awkwardness of silence drive the conversation.
- Honor the one-chapter rule. No spoilers, no summaries! Stay inside the chapter or assigned reading. If someone raises a later theme, park it in a “Next Chapters” list and keep today focused. Similarly, don’t try to solve the book. Ask what this chapter made people notice or feel—nothing more.
- Actively include people who didn’t read and make space for quieter voices. Use prompts like, “From this idea alone, what stands out?” Curiosity doesn’t require homework. Explicitly ask: “Anyone who hasn’t shared want to weigh in?” Intentionally invite two voices before anyone speaks twice
- Time-box it. 15–30 minutes. One good discussion beats five rushed questions.
- Close with a single takeaway. Each person names one sentence, idea, or action they’re taking into the week. Log it. Revisit next time.
If you tweak or add questions, tell us at partners@risingtidegroup.net. We’ll keep improving this tool for other MSP teams.
Chapter One Discussion Questions and Observations
Chapter One Questions
- How would you describe or define a go-getter?
- Is it a good or bad thing? Why?
- Do you consider yourself a go-getter?
- Do you know people like Joe, Gus, or Melanie? What do you think of them as people or colleagues?
- Why do you think the authors chose the name Pindar for the Chairman?
- What do you think Pindar's conditions are going to be?
Chapter One Observations from the Rising Tide Team
- Being a Go-Getter isn’t a bad thing!
- It’s important to remember that the authors of this book are likely flattening the depth of characters into caricatures to more cleanly get the point of their story across. This is important to remember because rarely in life will the humans you interact with be the fulfillment of the assumptions you make about them.
- Pindar is the name of a Greek poet who wrote odes of Victory. https://en.wikipedia.org/wiki/Pindar. Does this mean we can expect victory for Joe?
Creatures of a day! What is anyone?
What is anyone not? A dream of a shadow
Is our mortal being. But when there comes to men
A gleam of splendour given of heaven,
Then rests on them a light of glory
And blessed are their days. (Pythian 8)
Join the Conversation
Want to hang out in these conversations with the Rising Tide team? We meet Fridays at 9:30 AM ET to talk through important business, technological, and communal developments, and for the next 14ish weeks, The Go-Giver! If you’re an MSP owner, consultant, or service professional who wants to grow your team’s emotional intelligence alongside your technical skill, you’re welcome here.
Reach out to partners@risingtidegroup.net for the Rising Tide Fridays Teams link. Bring your coffee and curiosity: no prep required.