What are your options when your highest point of escalation today is stuck on a problem they cannot solve?
How many of those tickets do you have either closed unresolved or are left open forever until “we figure it out?”
How many of those calls go to a vendor and then never make any progress?
Join the Rising Tide in the never ending effort to improve, our Mentors will help coach your technicians on escalation options, showcasing specifics for all tiers how to identify when to escalate, and how to continue working the ticket. We will show your team how to identify the right time for vendor engagement, and teach tactics for working with that vendor to ensure best case resolution every time.
Is there a specific topic you’d like your team to brush up on? We offer hour long sessions for a team of any size on-site training in any topic of your choice. Below are just a few examples, contact us to verify the specific topic you’re interested in is available.
- Core troubleshooting fundamentals - Critical Thinking 101
- Microsoft Windows Server or Desktop concepts
- Networking Fundamentals or Advanced Troubleshooting
- Microsoft Addon Server Roles, MSSQL, Exchange, IIS
- DevOps, understanding the power of automation
- VoIP and Telephony
Benefits With Our Service
We are not a school, we are not tutors, we are not consultants, and we are not outsourced IT. We are the Rising Tide, and our vision is to help everyone improve on a foundational level so you can complete your Mission in the most efficient and effective way possible. All of our services, including the Tech Escalation Training will be purpose built around our mission for improving your teams, not with knowledge, but with skill and understanding of what it means to fix a problem instead of just wrapping it up in a band-aid.
Analyzing IT services
Grursus mal suada faci lisis Lorem ipsum dolarorit more ametion consectetur elit. Vesti at bulum nec odio aea the dumm ipsumm ipsum that dolocons rsus mal suada and fadolorit to the consectetur elit. All the mor Lorem Ipsum generators on the Internet tend to repeat that predefined.
Grursus mal suada faci lisis Lorem ipsum dolarorit more ametion at consectetur elit. Vesti at bulum nec odio aea the dumm ipsumm the ipsum that dolocons rsus consectetur elit.
Grursus mal suada faci lisis Lorem ipsum dolarorit more ametion at consectetur elit. Vesti at bulum nec odio aea the dumm ipsumm the ipsum that dolocons rsus consectetur elit.
Grursus mal suada faci lisis Lorem ipsum dolarorit more ametion at consectetur elit. Vesti at bulum nec odio aea the dumm ipsumm the ipsum that dolocons rsus consectetur elit.
Grursus mal suada faci lisis Lorem ipsum dolarorit more ametion at consectetur elit. Vesti at bulum nec odio aea the dumm ipsumm the ipsum that dolocons rsus consectetur elit.
Grursus mal suada faci lisis Lorem ipsum dolarorit more ametion at consectetur elit. Vesti at bulum nec odio aea the dumm ipsumm the ipsum that dolocons rsus consectetur elit.